Tim Knight Transport Law Limited is committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a concern or a complaint that has not been dealt with to your satisfaction by the person handling your case or their supervisor, please contact us as soon as you are aware of the problem so this can be addressed. You can contact Tim Knight or Andrew Large by post at 1 Cornhill, London, EC3V 3ND, by e-mail to firstname.lastname@example.org / Andrew.email@example.com or by telephone at 020 3745 7951 / 020 3745 7952.
If we have to change any of the timescales above, we will let you know and explain why.
If you are still not satisfied when you receive confirmation of our final position, you may then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, e-mail firstname.lastname@example.org or call 0300 555 0333 (between 9am and 5pm) about your complaint. The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk.
A complaint to the Legal Ombudsman can only be made if we have been unable to resolve your complaint ourselves. The Legal Ombudsman will check that you have tried to do so. A complaint to the Legal Ombudsman must be made:
We always seek to respect clients and treat them honestly, in a fair and professional manner and with dignity but if at any time you are concerned about any aspect of our behaviour, you can raise your concerns with the Solicitors Regulation Authority. You can visit their website at Solicitors Regulation Authority.